Volume 1

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Modern Banking from the Effort Estimation Perspective

Amid Khatibi Bardsiri

Computer Engineering Department, Science and Research Branch, Islamic Azad University, Tehran, IRAN

Abstract – Situations are shifting, and today’s electronic society will be having extensive influence on a number of  customer behaviors, such as ways we manage our funds. Mobility and electronics are vital styles for bankers to monitor, however customers aren’t prepared to sever many links with their nearby bank branches just yet. To achieve the modern bank in form of a services foundation, web developers confront with information and services integration in the software development projects. Beside, unifying most of services from these types of projects could be realized for the global village with the headache of the upcoming techniques; particularly cloud computing, along with coming patterns; like globalization. Hence, developers require certain basis  architectures to enhance the development of the electronic services structure according to an extensive method. Precise prediction of service development effort is a popular problem both in commerce and also for academia. The term effort is a significant and valuable parameter in development process and service  management. The suitable calculation of effort assists the project managers to assign the sources well and also handle price and duration to ensure the project will be done in the decided budget and time. Nevertheless, there can be presently very few banking metrics built to assess difficulty, effort estimates and status of bank branches. This article consequently suggests a global metrics framework that has both service level and system level metrics to determine effort of a modern banking.

  •  Keywords – Modern Banking, Effort Estimation, Metrics


A B2B E-Commerce System Design Through Social Networking

Soodabeh Hedayati

Department of Computer Engineering, Science and Research Branch, Islamic Azad University, Tehran, IRAN

Abstract— Nowadays E-Commerce is one of the most important topics in the IT world. Advances in technology have led to intense competition among businesses. In the competitive world, businesses will be successful that able to compete with other competitors. Which this affair requires greater focus on customer needs, advertising and marketing. Social networking with abundant influence and a lot of audiences provide for businesses, possibility of direct communication with customers, extract their true feedback, corrections of advertising messages, so as to be more consistent with the needs of customers, and sale increase. Social networking as an advertising and marketing tool, has unique characteristics that influence power is doubled. In this paper, we present the design of a B2B e-commerce system through social networking. The paper proposes a set of diagrams based on object orientation principle. The diagrams depicts the functional, behavioral and structural aspects of the sightly system. The design specification is presented using the UML notation.

  • Keywords – B2B E-Commerce, Social Networking, UML, Marketing, Advertising


Conceptual Modeling of Cloud based Customer Relationship Management Systems for Banking

Fatemeh Hajmaleki

Department of Computer Engineering, Science and Research branch, Islamic Azad University ,Tehran, Iran.

Abstract— Customer requirements and customer behaviors have been changed considerably.  Customer-centric strategies must be used to support these needs, and to gain competitive advantages. Customer Relationship Management is one of these strategies. This paper presents a banking CRM model that has been designed based on cloud computing to improve the quality of services in banks and to increase the customer trust. The presented banking CRM model which is based on cloud computing is a good starting point for the banks which are looking for designing and implementing CRM systems. Implementing this model in banks will  enhance organizational competitiveness, In addition to increasing revenues and reduce the operational costs.

  •  Keywords—Customer Relationship Management; Cloud Computing; Banking CRM; e-Banking

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